Refund policy

This Refund Policy outlines the terms and conditions under which SIA Elideris, operating under the brand "your-ai.space" (hereinafter "we," "us," or "our"), may issue refunds for purchases made on our platform.

Refunds may be considered in the following limited circumstances:

Up to 60 days from the date of purchase.

Material Breach of Service: If we materially fail to provide the services described in the applicable service, you may be eligible for a partial or full refund.

Service Interruptions: If significant service interruptions occur due to our negligence and significantly impact your ability to use our services, we may consider a pro-rated refund.

Misrepresentation: If we have materially misrepresented the capabilities or limitations of our AI services, you may be eligible for a refund.

Refunds will generally not be granted for the following:

Change of Mind: Refunds are not typically issued if you simply change your mind about the service or no longer require it.

Usage Issues: Refunds are not typically issued for issues related to your own technical limitations, internet connectivity, or device compatibility.

Unexpected Results: Refunds are not granted for results that do not meet your specific expectations or preferences.

Requesting a Refund: To request a refund, please submit a written request to support@your-ai.space, clearly stating the reason for your refund request and providing any relevant documentation or evidence.

Review: We will review your request and determine your eligibility for a refund based on this Refund Policy and our Terms of Service.

Issuance of Refund: If your refund request is approved, we will issue the refund to the original payment method within 5 business days.

This Refund Policy may be updated from time to time. We encourage you to review this policy periodically for any changes.

For any questions or concerns regarding this Refund Policy, please contact us at support@your-ai.space